There are 8 interrelated aspects of managing aggression and potentially violent situations effectively.
1. Understanding the legal and organisational context
2. Taking preventative measures to minimise the risk of aggression and violence and its impact
3. Being aware of the phases of incidents involving aggressive & potentially violent behaviour
4. Understanding the influence of alcohol and other drug use
5. Recognising the warning signs for potential aggressive behaviour & violence
6. Employ strategies to prevent escalation of aggression & potential violence
