Interpersonal communication is the process by which people exchange information, feelings, and meaning through verbal and non-verbal messages: it is face-to-face communication. Interpersonal communication is not just about what is actually said - the language used - but how it is said and the non-verbal messages sent through tone of voice, facial expressions, gestures and body language. The ability to communicate effectively shapes one’s ability to:

• Express personal needs and understand the needs of others
• Influence the attitudes and behaviour of others.
• Form contacts and maintain relationships.
• Make sense of the world and share our experiences in it with others
• Give and receive emotional support.